Responsible gambling

Responsible Gaming at TOTO Casino

As a licensed Dutch online casino, we understand the importance of responsible gaming practices to ensure our players maintain control over their play and avoid potential issues. Our platform is designed with features that encourage safe gaming habits while providing assistance for those who need it.

Gaming Limits

We allow you to set deposit limits on your account to prevent overspending or excessive betting. You can adjust these settings at any time, either through our website or mobile app.

• Deposit limit: Set a daily, weekly, or monthly cap on deposits into your account.
• Loss limit: Limit the amount of money that can be lost within a specified period (e.g., one day).
• Session time control: We enforce limits to prevent prolonged gaming sessions:
  • Daily: 8 hours
  • Weekly: 56 hours
  • Monthly: 248 hours

Tools for Safe Gaming

We provide various tools and features designed to help you maintain responsible gaming habits:

1. Deposit history: Access your deposit records at any time.
2. Game History: Keep track of all games played, including stakes, wins, and losses.
3. Set spending limits: Manage your finances effectively by setting deposit limits on a daily, weekly, or monthly basis.

Self-Exclusion

If you feel that gaming has become an issue for you, we recommend self-excluding from the platform:

• CRUKS (National Self-Exclusion Register): We are integrated with this register to ensure that problem gamblers can easily exclude themselves.
• Voluntary Exclusion: You can choose to take a break from our casino or even block access entirely for specified periods.

Getting Help

We recognize the importance of addressing any problems you may face while playing. If you need guidance, support, or simply want to discuss your gaming habits, please reach out:

1. Contact us via live chat: Our customer service team is available 24/7.
2. Call our phone number: Reach out for assistance and advice.
3. Email support: Send a message detailing any issues you're experiencing.

Assistance Organizations

In case of concerns or issues that affect your personal life, please consider reaching out to:

1. Loket Kansspel (loketkansspel.nl): A trusted resource for guidance and support on problem gaming.
2. Other Professional Help: We provide links to additional organizations offering assistance with responsible gaming practices.

At TOTO Casino, our primary concern is ensuring that you have a safe and enjoyable experience. If we can do anything to help you control your gaming habits or address any problems, please don't hesitate to contact us.